If your question is not answered below, please contact customer support.
Sounds like your screen lock has engaged. Press and hold the Up and Down buttons at the same time for 3 seconds to unlock your screen.
Add some High-Frequency Boost in the TX menu to increase the high frequency making it sound brighter and more clear.
Make sure when you are using transmitters that are paired to different receivers that you use the USB-C Master Slave Sync cable. Plug in the USB-C Master Slave Sync cable to both receivers to sync them up. This will help prevent your transmitters from hopping to the same frequency at the same time.
Make sure your antennae are screwed all the way on. Try to make sure the bend of the transmitter’s antenna is away from the human body – this alone will increase the efficiency of the transmitter by another 25%. Also make sure you are not standing within 5 meters of the WiFi router – a lot of WiFi routers have bad RF spray that affects all of the 2.4GHz channels. Keep your cell phone away from your BP-TX, it will affect your signal range. Lastly make sure you don’t use the same USER ID on more than one BP-TX. The USER ID is used to encrypt and decode your signals and having multiple units with the same USER ID will confuse your receiver’s ability to decode the signal.
Make sure you are using a USB drive that is formatted for FAT32. Also insert your drive after you’ve entered the update menu but before you upload the update file. Make sure you have placed the .bin files on the root of the USB drive.
Some brands of lavaliers do not recommend using their lavaliers with 100% digital systems like the Deity Connect or the Sennheiser AVX. This is due to their lavaliers’ lack of shielding in the cable. You can either reduce the RF Power on your TX to see if this helps reduce the interference noise or change to a lavalier that was designed for use with a digital wireless system.
Visit our firmware page and get the latest update.
It makes the microphone fast like a race car. Really it is cut that way just for looks, you have to cut the metal one way or another and we chose a pointy diagonal design. It also helps make the microphone look cool and makes the other microphones jealous.
On the bottom of the microphone near the XLR output you will find your serial number.
No. Technically the Aputure Deity Shotgun should be called the S-Mic 1 but when it came out no one knew what a S-Mic was or that the model would even be the first version. The S-Mic 2 uses the same housing as the Aputure Deity shotgun but the circuit board and the microphone capsule have both been upgraded to sound much better. Learn more about the S-Mic 2 HERE.
No. The S-Mic 2S uses the same capsule and a miniaturized version of the S-Mic 2 circuitry. The main reason for its existence is the S-Mic 2 is not ideal for indoor booming. The shorter body of the S-Mic 2S reduces the chances that you’ll run into any phasing issues from hard reflective surfaces often found indoors. It also is easier to boom in rooms with low ceilings.
If you look on your shockmount you will see a sticker that features your microphone’s serial number. To register your microphone go to our warranty form.
It’s possible the device you’re trying to use either does not supply 3v bias voltage or the ground pin of the 3.5mm jack is out of spec and does not align with the ground pin on a TRRS plug. Make sure your device supplies bias voltage and try to use a TRS to TRS cable.
It means that your device requires a legacy 3.5mm TRS to TRS cable, much like the “AUX” cable you might use to plug your iPod into your car radio.
| DEVICE | D3 / D3 Pro | V.Lav |
|---|---|---|
| Azden Pro-XD Azden Pro-XR Azden WM88 Pro | Yes | Yes |
| Blackmagic BMPCC Blackmagic BMPCC4k Blackmagic BMPCC6k Blackmagic Micro Studio Camera 4 Blackmagic Micro Cinema Camera | Requires 3rd Party TRS Cable | Requires a TRRS to TRS adapter |
| Canon EOS 550D/Rebel T2i Canon EOS 600D/Rebel T3i Canon EOS 650D/Rebel T4i Canon EOS 700D/Rebel T5i Canon EOS 750D/Rebel T6i Canon EOS 800D/Rebel T7i Canon EOS 100D/Rebel SL1 Canon EOS 200D/Rebel SL2 Canon EOS 250D/Rebel SL2 Canon EOS 1000D/Rebel XS Canon EOS 60D Canon EOS 60Da Canon EOS 70D Canon EOS 77D Canon EOS 80D “Canon EOS 7D Canon EOS 7D Mark II Canon EOS 5D Mark II Canon EOS 5D Mark III Canon EOS 5D Mark IV Canon EOS 5Ds Canon EOS 5Ds R Canon EOS 6D Canon EOS 6D Mark II Canon EOS-1D X Canon EOS-1D X Mark II Canon EOS-1D C Canon EOS R Canon EOS R5 Canon EOS R6 Canon EOS RP Canon EOS M50 | Yes | Yes |
| Canon XA-10, XA-11, XA-15, XA-20, XA-25, XA-30, XA-35 Canon C100 Canon C300 Canon C500 | Requires D-XLR adapter | Requires D-XLR adapter |
| Deity Connect BP-TX Deity Connect HD-TX | Yes | No |
| Fuji X-Pro 2 | 2.5mm male to 3.5mm female adapter | No |
| Fuji X-T2 Fuji X-T3 Fuji X-T4 | Requires 3rd Party TRS Cable | Requires a TRRS to TRS adapter |
| Google Pixel Google Pixel XL | Yes | Yes |
| Google Pixel 2 Google Pixel 2 XL Google Pixel 3 Google Pixel 3 XL Google Pixel 4a | USB-C Headphone Adapter | USB-C Headphone Adapter |
| GoPro Hero 1 GoPro Hero 2 GoPro Hero 3 GoPro Hero 3+ GoPro Hero 4, 4+Black GoPro Hero 5 Black GoPro Hero 6 GoPro Hero 7 GoPro Hero 8 | With USB to microphone adapter | With USB to microphone adapter |
| iPhone 7 iPhone 6S iPhone 6S PLUS iPhone 6 PLUS iPhone 6 | Yes | Yes |
| iPhone X iPhone Xs iPhone Xs MAX iPhone 8 | Requires Headphone adapter | Requires Headphone adapter |
| Kinefinity MAVO Kinefinity MAVO LF Kinefinity TERRA | Yes | Yes |
| Lumia 950 Nexus 6 ViVo X20 VIVO X6 OPPO Huawei Mate 10 Huawei Mate 10 pro Huawei Mate 8 Huawei honor V9 Huawei honor V8 Huawei honor 8 Huawei nova 1 Huawei honor play XIAO MI 5 XIAO MI Red Mi 5plus XIAO MI Red Mi 3 XIAO MI Red Mi NOTE3 XIAO MI 6 ZTX nubia Z17 MEIZU PRO 7 Coolpad CO9 360 vizza MEIZU PRO 6 | Not with default Video App; Works with Filmic Pro app; | Not with default Video App; Works with Filmic Pro app; |
| Lumix S1 Lumix S1R Lumix HC-V800 Lumix DMC-FZ2500 Lumix DMC-FZ1000 Lumix G85 Lumix G9 Lumix GH3 Lumix GH4 Lumix GH5, GH5s | Yes | Yes |
| Nikon D750 Nikon D850 Nikon D610 Nikon D5600 Nikon D500 Nikon Z6 Nikon Z7 | Yes | |
| Olympus E-M1X Olympus E-M1ii Olympus E-M1 Olympus E-M5ii Olympus E-M5iii Olympus E-M10ii | Requires 3rd Party TRS Cable | Yes but green light won’t turn on |
| RED Komodo | Yes | Yes |
| RODE Wireless Go | Yes, +13cm separation | No |
| RODELink TX-Belt RODELink TX-XLR | Yes, +13cm separation | Yes |
| Samsung Tab Series Samsung Galaxy Series Samsung Note 4, 5, 7, 8, 9 | Yes | Yes |
| Sigma FP | Requires 3rd Party TRS Cable | Requires 3rd Party TRS Cable |
| Sony AX700 Sony NX80 Sony PXW Z90V | Requires D-XLR adapter | Requires D-XLR adapter |
| Sony FS5 / FS5 ii Sony FS7 Sony Z90 | Requires D-XLR adapter | Requires D-XLR adapter |
| Sony α6300 Sony α6500 Sony α77 II Sony α7 Sony α7R Sony α7S Sony α7 II Sony α7 III Sony α7R II Sony α7S II Sony α7R III Sony α7 III Sony RX10 M4 Sony α9 Sony α99 | Yes | Yes |
| Sony ZV-1 | Yes | Yes |
| Tascam DR-10 series Tascam DR-40 Tascam DR-22WL Tascam DR-60 Tascam DR-70 | Requires 3rd Party TRS Cable | Requires 3rd Party TRS Cable |
| Z-Cam E2 series | Yes | Yes |
| Zoom H1 Zoom H1n Zoom H2 Zoom H4n (3.5mm Jack) Zoom Q2n Zoom Q4n Zoom F1 Zoom EXH6 | Yes, Turn on Plug-In Power | Yes, Turn on Plug-In Power |
| Huawei Honor 5x MEIZU Blue NOTE 6 Nikon D7000 Canon T3/1100D Canon VIXIA Series Canon VIXIA HFG20, HFG30, G10 ARRI MINI Canon Legria HF G25 | No | No |
If you look on your shockmount you will see a sticker that features your microphone’s serial number. To register your microphone go to our warranty form.
You should use them when you feel a light wind and want to reduce your chances of hearing wind noise. You can also use them to reduce hum from outside noises like street noise bleeding through a wall, an air conditioner rattle, or a refrigerator’s compressor.
It is possible your camera / device has auto gain or AGC turned on. Make sure you turn off this feature when using the V-Mic D3 Pro. AGC will fight against the gain knob and cancel out any adjustments you make.
It’s possible the device you’re trying to use either does not supply 3v bias voltage or the ground pin of the 3.5mm jack is out of spec and does not align with the ground pin on a TRRS plug. Make sure your device supplies bias voltage and try to use a TRS to TRS cable.
It means that your device requires a legacy 3.5mm TRS to TRS cable, much like the “AUX” cable you might use to plug your iPod into your car radio.
| DEVICE | D3 / D3 Pro | V.Lav |
|---|---|---|
| Azden Pro-XD Azden Pro-XR Azden WM88 Pro | Yes | Yes |
| Blackmagic BMPCC Blackmagic BMPCC4k Blackmagic BMPCC6k Blackmagic Micro Studio Camera 4 Blackmagic Micro Cinema Camera | Requires 3rd Party TRS Cable | Requires a TRRS to TRS adapter |
| Canon EOS 550D/Rebel T2i Canon EOS 600D/Rebel T3i Canon EOS 650D/Rebel T4i Canon EOS 700D/Rebel T5i Canon EOS 750D/Rebel T6i Canon EOS 800D/Rebel T7i Canon EOS 100D/Rebel SL1 Canon EOS 200D/Rebel SL2 Canon EOS 250D/Rebel SL2 Canon EOS 1000D/Rebel XS Canon EOS 60D Canon EOS 60Da Canon EOS 70D Canon EOS 77D Canon EOS 80D “Canon EOS 7D Canon EOS 7D Mark II Canon EOS 5D Mark II Canon EOS 5D Mark III Canon EOS 5D Mark IV Canon EOS 5Ds Canon EOS 5Ds R Canon EOS 6D Canon EOS 6D Mark II Canon EOS-1D X Canon EOS-1D X Mark II Canon EOS-1D C Canon EOS R Canon EOS R5 Canon EOS R6 Canon EOS RP Canon EOS M50 | Yes | Yes |
| Canon XA-10, XA-11, XA-15, XA-20, XA-25, XA-30, XA-35 Canon C100 Canon C300 Canon C500 | Requires D-XLR adapter | Requires D-XLR adapter |
| Deity Connect BP-TX Deity Connect HD-TX | Yes | No |
| Fuji X-Pro 2 | 2.5mm male to 3.5mm female adapter | No |
| Fuji X-T2 Fuji X-T3 Fuji X-T4 | Requires 3rd Party TRS Cable | Requires a TRRS to TRS adapter |
| Google Pixel Google Pixel XL | Yes | Yes |
| Google Pixel 2 Google Pixel 2 XL Google Pixel 3 Google Pixel 3 XL Google Pixel 4a | USB-C Headphone Adapter | USB-C Headphone Adapter |
| GoPro Hero 1 GoPro Hero 2 GoPro Hero 3 GoPro Hero 3+ GoPro Hero 4, 4+Black GoPro Hero 5 Black GoPro Hero 6 GoPro Hero 7 GoPro Hero 8 | With USB to microphone adapter | With USB to microphone adapter |
| iPhone 7 iPhone 6S iPhone 6S PLUS iPhone 6 PLUS iPhone 6 | Yes | Yes |
| iPhone X iPhone Xs iPhone Xs MAX iPhone 8 | Requires Headphone adapter | Requires Headphone adapter |
| Kinefinity MAVO Kinefinity MAVO LF Kinefinity TERRA | Yes | Yes |
| Lumia 950 Nexus 6 ViVo X20 VIVO X6 OPPO Huawei Mate 10 Huawei Mate 10 pro Huawei Mate 8 Huawei honor V9 Huawei honor V8 Huawei honor 8 Huawei nova 1 Huawei honor play XIAO MI 5 XIAO MI Red Mi 5plus XIAO MI Red Mi 3 XIAO MI Red Mi NOTE3 XIAO MI 6 ZTX nubia Z17 MEIZU PRO 7 Coolpad CO9 360 vizza MEIZU PRO 6 | Not with default Video App; Works with Filmic Pro app; | Not with default Video App; Works with Filmic Pro app; |
| Lumix S1 Lumix S1R Lumix HC-V800 Lumix DMC-FZ2500 Lumix DMC-FZ1000 Lumix G85 Lumix G9 Lumix GH3 Lumix GH4 Lumix GH5, GH5s | Yes | Yes |
| Nikon D750 Nikon D850 Nikon D610 Nikon D5600 Nikon D500 Nikon Z6 Nikon Z7 | Yes | |
| Olympus E-M1X Olympus E-M1ii Olympus E-M1 Olympus E-M5ii Olympus E-M5iii Olympus E-M10ii | Requires 3rd Party TRS Cable | Yes but green light won’t turn on |
| RED Komodo | Yes | Yes |
| RODE Wireless Go | Yes, +13cm separation | No |
| RODELink TX-Belt RODELink TX-XLR | Yes, +13cm separation | Yes |
| Samsung Tab Series Samsung Galaxy Series Samsung Note 4, 5, 7, 8, 9 | Yes | Yes |
| Sigma FP | Requires 3rd Party TRS Cable | Requires 3rd Party TRS Cable |
| Sony AX700 Sony NX80 Sony PXW Z90V | Requires D-XLR adapter | Requires D-XLR adapter |
| Sony FS5 / FS5 ii Sony FS7 Sony Z90 | Requires D-XLR adapter | Requires D-XLR adapter |
| Sony α6300 Sony α6500 Sony α77 II Sony α7 Sony α7R Sony α7S Sony α7 II Sony α7 III Sony α7R II Sony α7S II Sony α7R III Sony α7 III Sony RX10 M4 Sony α9 Sony α99 | Yes | Yes |
| Sony ZV-1 | Yes | Yes |
| Tascam DR-10 series Tascam DR-40 Tascam DR-22WL Tascam DR-60 Tascam DR-70 | Requires 3rd Party TRS Cable | Requires 3rd Party TRS Cable |
| Z-Cam E2 series | Yes | Yes |
| Zoom H1 Zoom H1n Zoom H2 Zoom H4n (3.5mm Jack) Zoom Q2n Zoom Q4n Zoom F1 Zoom EXH6 | Yes, Turn on Plug-In Power | Yes, Turn on Plug-In Power |
| Huawei Honor 5x MEIZU Blue NOTE 6 Nikon D7000 Canon T3/1100D Canon VIXIA Series Canon VIXIA HFG20, HFG30, G10 ARRI MINI Canon Legria HF G25 | No | No |
